Frequently Asked Questions

All products are CE, FDA, and NMPA certified. Factories are ISO 13485 audited. Select products carry WHO Prequalification (WHO PQ). Certificates are available per product upon request.

30-50% below Western brands (GE, Philips, Siemens) with equivalent quality from Tier 1 Chinese manufacturers like Mindray and United Imaging. Bundled solutions (hardware + AI + consumables) offer additional 12-20% savings.

MOQ varies by product. Equipment: typically 1 unit. Consumables: varies from 100 to 1,000 units depending on the product. We offer flexible MOQ for first-time trial orders.

T/T (wire transfer) is most common: 30-50% deposit to start production, balance before shipment. L/C (Letter of Credit) accepted for large orders and government procurement. Partial credit available for established partners. Financing options for expensive equipment (CT/MRI).

Yes. Free sample packs available for IVF consumables (culture dishes, pipettes, hats). Free 30-day returns on clinic consumables. 50% discount on first sample order for distributors. Sample evaluation typically takes 2-4 weeks.

OEM: Supplier manufactures products to your specifications; your brand is applied. White Label: Supplier's existing product is rebranded as yours with no design changes. OEM offers more customization but requires higher MOQ. Both are available for consumables and selected equipment.

Standard equipment: 30-45 days from order confirmation. Custom/OEM products: 60-90 days. Consumables (in stock): 7-15 days. Spare parts: 3-5 business days for common parts, 10-30 days for rare parts.

Ocean freight (most common, 20-45 days), air freight (3-7 days, for urgent orders), rail (to Central Asia/Europe, 15-25 days), and express courier (DHL/FedEx for samples and spare parts). Free ocean freight for orders above $50,000.

Yes. DDP is available for orders above $200,000. We handle all customs clearance, duties, taxes, and last-mile delivery to your facility. For smaller orders, we offer FOB, CIF, and DAP terms.

Packing List (contents, dimensions, weight, quantity), Commercial Invoice (for customs clearance and payment), Certificate of Origin, Bill of Lading (B/L), and product-specific certificates (CE, FDA) as needed.

Temperature-controlled delivery with insulated packaging and cold chain monitoring. We use specialized freight forwarders experienced in biological and medical product transport. Lot number traceability maintained throughout.

CE marking certifies conformity with European health, safety, and environmental protection standards. It is mandatory for products sold in the European Economic Area. All our equipment products carry CE marking. Certificates are issued by notified bodies such as TÜV SÜD or BSI.

FDA 510(k) is the US Food and Drug Administration's premarket notification process. It demonstrates that a medical device is substantially equivalent to a legally marketed predicate device. Many of our products hold FDA 510(k) clearance. K-numbers are available upon request.

WHO Prequalification is a quality assessment by the World Health Organization ensuring medical products meet global standards for safety, efficacy, and quality. It is required for international aid and many government tenders. Our partner Infervision's chest AI is WHO PQ listed.

Yes. We provide full certification packages (CE/FDA + registration documents for local FDA). We also offer regulatory registration support for local filings in Southeast Asia, Middle East, Africa, and Latin America. Tender-ready documentation available for government and aid procurement.

AQL (Acceptable Quality Limit) per ISO 2859. Standard inspection covers AQL 1.0-4.0 depending on defect criticality. Critical defects have zero tolerance. We offer virtual audits ($300-800), standard on-site audits ($800-2,000), and comprehensive ISO 13485 readiness audits ($2,500-5,000).

Standard warranty: 12 months from installation, covering parts and labor. Remote diagnosis within 24 hours. On-site engineer dispatched within 5-7 business days. One free preventive maintenance visit included. Extended warranty available up to 5 years.

Installation and commissioning, user/operator training, preventive maintenance, corrective maintenance, remote support/diagnosis, on-site service, spare parts supply, and consumable auto-replenishment. WhatsApp support available with 2-hour response time.

L1 (phone/WhatsApp/email): 8am-8pm local time. L2 (remote diagnosis): within 4 hours. L3 (on-site visit): engineer dispatched within 5-7 days. Critical SLA upgrade available: 1-hour remote response, 24-hour on-site (at additional 30-40% cost).

Yes. Consumables subscription with auto-delivery (monthly, quarterly, or as needed). We track your usage patterns and send replenishment reminders before you run out. Basic plan: $200-800/month. Standard (IVF center): $800-3,000/month. Premium (hospital chain): $3,000-10,000+/month.

Spare parts are available as individual items or pre-packed kits. Hot spares (commonly replaced parts): 3-5 business days, OEM price + 15-25% handling. Cold spares (rare parts): 10-30 business days, OEM price + 10-15%. Contact your account manager or email parts@medives.com.

Hospitals (public and private), clinics, diagnostic/imaging centers, IVF/fertility centers, laboratories, medical distributors, government health programs, international aid organizations (WHO, UNICEF), and medical training institutions. We serve customers in 30+ countries across Southeast Asia, Middle East, Africa, Latin America, and Eastern Europe.

Yes. Exclusive or preferred distributor rights are negotiable with a 6-month trial period. Tiered program: Silver ($50K+ annual), Gold ($200K+), Diamond ($500K+) with increasing benefits including territory exclusivity, AI revenue share, and priority support.

Typically: NDA (Non-Disclosure Agreement) first to protect confidential information during discussions. MOU (Memorandum of Understanding) next to outline mutual intent and scope. LOI (Letter of Intent) to express preliminary commitment before formal contract. We provide standard templates for all three.

Every factory is audited under ISO 13485. Every batch is certified with full traceability (lot numbers). IVF consumables are MEA-tested (≥80% embryo development rate) and endotoxin-free. Pre-shipment inspection on every order. Quality certification documents provided per shipment.

Five key differentiators: (1) Hardware + AI Software bundling — no competitor offers this. (2) Scenario-based solutions — we sell complete solutions, not product catalogs. (3) Full supply chain service — sourcing, QC, shipping, installation, training, after-sales. (4) IVF consumables specialization — high-margin recurring revenue niche. (5) Two-way consulting — we help Chinese manufacturers export AND help foreign companies enter China.