Services
As a medical solutions integrator, Medives manages the complete project lifecycle — from needs assessment and solution design to delivery, installation, training, and long-term support. We handle every detail so you can focus on patient care.
Our Services
Installation & Training
Professional equipment installation, commissioning, and operator training. Remote-guided installation available for simpler equipment. On-site engineering for complex systems. All training includes manuals and certificates.
- On-site installation: 1 engineer, up to 5 working days
- Remote installation support: $300-800 (video-guided)
- Operator training: device operation, clinical use, maintenance basics
- AI software training: workflow integration, report reading
AI Software Deployment
End-to-end AI software deployment and integration — from installation on your hospital server or cloud, to PACS/RIS integration, AI model calibration, and staff training. On-premise, cloud, or hybrid options available.
- On-premise ($2K-8K), cloud (waived fee + $200-1K/month), or hybrid deployment
- PACS/RIS/HIS integration (DICOM/HL7/FHIR compliant)
- AI model calibration and go-live support (5 working days)
- Annual SaaS subscription: $5K-50K/year depending on AI modules
Supply Chain Services
Full supply chain support from factory to facility — supplier sourcing, factory audits, quality inspection, logistics, and customs clearance. We verify every manufacturer under ISO 13485 and manage end-to-end delivery.
- Supplier sourcing and certification verification ($500-2K per category)
- On-site factory audits ($800-2K) and virtual audits ($300-800)
- Pre-shipment inspection (AQL per ISO 2859) and container loading supervision
- Ocean/air/rail freight, customs clearance, and DDP delivery for orders >$200K
Consumables Auto-Replenishment
Never run out of essential supplies. Set up a recurring subscription for IVF consumables, lab reagents, protective apparel, and general medical consumables. Weekly or monthly delivery with batch traceability and quality certification.
- Weekly or monthly auto-delivery schedule — you choose the cadence
- Batch traceability and quality certification (MEA test, endotoxin-free)
- 10% discount on subscription vs. ad-hoc orders
- Consignment stock available for large IVF centers (pay when used)
End-to-End Service Delivery
Every project follows a structured process from inquiry to long-term support. Here's exactly what to expect at each stage.
Inquiry & Design
Phase 1 of 6
Inquiry Received
Web form, email, or LinkedIn. AI auto-tags and assigns within 2 hours.
Solution Design
Our team designs a customized equipment package with verified manufacturers, certifications, and pricing.
Quotation Issued
Detailed quote with equipment specs, pricing, delivery terms. Valid for 30 days.
Sample & Validation
Phase 2 of 6
Sample Shipment
Sample evaluation before bulk order. Fee refundable against first commercial order.
Technical Review
Your technical team evaluates samples. Video demos and remote support available.
Commercial Negotiation
Final pricing, payment terms (30% deposit + 70% before shipment), and delivery terms agreed.
Production & QC
Phase 3 of 6
Order Confirmed
Contract signed, order number generated. Supplier notified to begin production.
Production
Supplier manufactures to spec. Weekly progress updates. Standard lead time: 30–45 days.
Pre-Shipment Inspection
AQL sampling per ISO 2859. QC report uploaded. Packing list created. Customer approval before shipment.
Logistics & Delivery
Phase 4 of 6
International Shipping
Ocean freight (20–40 days) or air freight (3–7 days). Cargo insurance. BOL and tracking provided.
Customs Clearance
Commercial invoice, packing list, certificate of origin. DDP available for orders >$200K.
Delivery Confirmation
Customer sign-off with delivery proof. Schedule installation and training.
Installation & Training
Phase 5 of 6
Site Survey & Installation
Pre-installation site survey, equipment setup, calibration, and performance verification. 1 engineer, up to 5 days on-site.
Operator Training
Device operation, clinical use, maintenance basics. Training manual + certificate of completion.
Customer Acceptance (SAT)
Site acceptance test with customer sign-off. Installation confirmation document delivered.
After-Sales & Renewal
Phase 6 of 6
Warranty Coverage
12 months standard (parts + labor). Remote diagnosis within 24 hours. On-site within 5–7 days.
Ongoing Support
Preventive maintenance, spare parts supply, remote technical support. Extended warranty available up to 5 years.
Consumable Replenishment
Auto-replenishment subscription for consumables and reagents. Never run out of essential supplies.
Typical Project Timeline
Inquiry to Quote
2–5 days
Order to Shipment
30–60 days
Shipping (Ocean)
20–40 days
Install + Training
1–2 weeks